Good Help

2nd February 2018


WHAT IS GOOD HELP? —

How we help each other matters. Some help – what we call ‘good help’ – supports people to feel hopeful, identify their own purpose and confidently take action. Other help – which we call ‘bad help’ – does the opposite, undermining people’s confidence, sense of purpose and independence.

Whether people want to find work, improve their health or get the most out of education, ‘good help’ involves understanding what matters to each person. It is about supporting people to build the confidence they need to take action. This kind of work is core to many community and voluntary organisations. Yet despite decades of research and good practice, it remains absent from many mainstream services.

WHY DOES IT MATTER? —

The simple truth is that we cannot afford to keep providing ‘bad help’. Too much is at stake. Too many people are unnecessarily trapped in negative cycles and lost opportunities perpetuated by ‘bad help’. These negative cycles have acute and obvious consequences, such as homelessness or addiction, but also chronic
and subtle effects which erode confidence and mental health, making activities, such as parenting and healthy eating, much harder, and sometimes impossible.

In addition to the tremendous personal and social costs involved, there are the significant financial costs of ‘bad help’. For every person trapped by ‘bad help’, who believes that they cannot find work or maintain a healthier lifestyle, there are also avoidable ongoing costs. When ‘bad help’ affects millions of people, as we believe it does, the financial costs are huge.

‘Good help’ provides a practical contribution to breaking out of these cycles. It is not the only solution, but we cannot ignore it any longer. We urgently need to make ‘good help’ a priority in how we design and deliver mainstream services and social programmes.

WHAT ARE WE DOING? —

In 2017, working with the advisory panel and Nesta, we wrote the ‘Good and Bad Help’ publication.

Supported by the Big Lottery Fund in 2018, we are developing a partnership to increase the impact of ‘good help’ practitioners across the country.

If you would like to be involved in this see Good Help Project: Get Involved.

PARTNERS —

Nesta and Big Lottery Fund

ADVISORY PANEL —

Julia Unwin (Chair)

Adam Lent, NLGN; Danny Kruger, Legatum Institute; Connor Ryan, Sutton Trust; David Knott, Cabinet Office; Dr Albert Bandura, Stanford; Geoff Mulgan, Nesta; Dr Ralf Schwarzer, Freie Universität Berlin; Prof. Kate Lorig, Stanford; Giles Gibbons, Good Business; Kate Stanley, NSPCC; Sam Freedman, Teach First; Tiago Peixoto, World Bank; Jennifer Wallace, Carnegie; Jane Mansour, Labour Market Expert; Anand Shukla, Brightside; Athol Halle, Groundswell; Chris Wright, Catch 22; Louise Mycroft, Northern College; Penelope Gibbs, Transform Justice; Richard Holmes, Barnwood Trust; Cormac Russell, Nurture Development.

BACKGROUND —

Nesta and Osca have been working in this area for many years. In 2017 they decided to pool their expertise to create the conditions for ‘good help’ practitioners to be identified, better understood and used as a basis for changing mainstream services and social programmes.

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